FMC Care+ Terms

Version 2026-10-07. FMC Care+ is not open for enrollment yet; these terms apply from the day it opens. Back to the FMC Care+ plan

1. Who we are

FMC Care+ is offered by Elmer Francisco Motor Corporation ("FMC", "we", "us"), doing business as Francisco Motors under license from Francisco Motors LLC, which also licenses the FMC logo. Address: eFMC, Francisco Drive, Larap Special Economic Zone, Jose Panganiban, 4606, Camarines Norte, Bicol, Philippines. TIN 010-741-664-000. Questions: info@franciscomotors.com.

2. What FMC Care+ is

FMC Care+ is a prepaid service plan. For one yearly price per vehicle, servicing and repair labor on that vehicle is covered at FMC Service Centers. It is not insurance. It never pays money to you, and it does not cover loss or damage from accidents, theft or other unforeseen events. FMC Service Centers are independent businesses licensed to use the FMC name. We remain responsible to you for the service they perform under this plan.

3. One plan, one vehicle

Each plan covers one vehicle, identified by its plate number and the class you choose when you enroll. The classes and yearly prices are below. If a vehicle is placed in the wrong class, we may move it to the correct class and charge or refund the difference.

Prices are the prices shown on the plan page on the day you enroll. A plan you have bought keeps the price you paid for its whole year.

4. Price and payment

You pay the yearly price from your Jeepney.io Quanta wallet when you enroll. A plan lasts 365 days from the day you enroll. We do not charge you automatically. To renew, you renew yourself from your account. If you renew in the last 15 days of your plan, we extend your plan by one extra month at no charge. A plan that ends without renewal simply stops.

5. Covered labor

• Servicing and repair labor on your vehicle at an FMC Service Center is covered, without an hourly labor charge, as many times as you need, within the fair-use limits below.
• Your first covered job may be done 30 days after you enroll. Your enrollment inspection, if offered, is not a covered job and can be done on the day you enroll.
• A single job over 3 labor hours needs the center's approval. The center tells you the hours before work starts and you confirm them.
• If the same fault comes back within 30 days, the redo is done at the center's cost and does not use your plan.
• For a motorcycle, the plan includes up to 8 labor hours a year while we test the plan. Labor beyond that is billed at the center's normal rate.
• For a tricycle, the plan includes up to 15 labor hours a year while we test the plan. Labor beyond that is billed at the center's normal rate.

6. Parts

• Parts, tires, fluids and consumables are not included in the plan.
• Free labor applies to jobs that use parts from an FMC Parts & Components shop. You buy the parts through Jeepney (paid from your wallet and approved by you), and the center attaches that purchase to the job. At least PHP 300 of FMC parts is needed on the job.
• If you bring your own parts, or buy parts somewhere else, you pay the center's normal labor charge for that job.
• FMC Care+ members get 5% off parts at participating FMC Parts & Components shops. Shops choose to take part, so the discount may not be available at every shop.

7. Included extras

• Priority booking and dispatch: priority for Care+ members at FMC Service Centers. Mobile service, where a center offers it, is free of labor charges but a travel fee may apply.
• Concierge: a number or chat to book, reschedule and ask questions.
• Breakdown help (roadside): available only in areas where an FMC Towing & Roadside operator is active, and not before we announce it for your area. After a breakdown (flat tire, dead battery or charge, out of fuel, or a mechanical failure) you get on-site help or a tow to the nearest FMC Service Center, up to 20 km for cars, SUVs and commercial vehicles and 10 km for motorcycles and tricycles, up to 2 times in a plan year. Extra distance is charged at the operator's rate. Roadside does not cover accidents, collisions, theft, fire, flood or vandalism. Breakdown help starts after the same waiting period as covered labor (section 5), and the plan page only offers it in provinces where an operator is active.
• A free first inspection, a digital service record for your vehicle, service reminders, a 30-day workmanship guarantee (see section 5), free small checks (tire pressure and rotation, fluid top-up, battery test and wiper fit) and the early-renewal month in section 4.

Extras may start at different times in different areas as FMC Service Centers and towing operators join the network. We will say on the plan page which extras are available where you are.

8. What is not covered

• Damage from an accident, collision, theft, fire, flood or vandalism, including body and paint work, and mechanical repair that follows an accident.
• Parts, tires, fluids and consumables, except for the parts discount in section 6.
• Misuse, racing, overloading, unapproved modifications, tampering, or lack of ordinary maintenance.
• Anything the vehicle's manufacturer warranty already covers (this is handled under the warranty).
• Work done outside an FMC Service Center, and any cash payment or reimbursement to you.

9. Fair use

The plan is for the servicing and repair of one vehicle for its owner. We may review a vehicle that uses more than 2 times the average labor hours for its class in a year, and we may ask the center for the job records. We may end a plan, with a refund of the unused part of the price as set out in section 11, if the plan is used for fraud, resale of labor, or a different vehicle than the one enrolled.

10. Our responsibility

We are responsible to you for the covered service, including work done for us by an independent FMC Service Center. A center's own charges for work that is not covered are between you and the center and are billed to you on the Jeepney.io bill you approve.

11. Cancelling and refunds

• You can cancel at any time from your account. Cancelling stops renewal; the plan stays active until it ends unless you ask for a refund below.
• Full refund if you cancel within 14 days of paying and you have not used a covered job.
• After that, we refund the whole unused months of your plan, less the value of the covered labor you have received, valued at our standard labor rate for your vehicle class. There is no refund if the labor you have received is worth more than the price you paid.
• If a feature we promise for your area has not started within six months of your enrollment, you may cancel and receive a refund of the unused part of your price.
• Refunds are paid to your Jeepney.io Quanta wallet.

12. Your information

We use your vehicle details, plate number, service history and, for roadside, your location, only to provide FMC Care+. We share them with the FMC Service Center, parts shop or towing operator doing the work for you and with no one else for marketing. See the Jeepney.io Privacy Policy.

13. Changes

We may change these terms for new members at any time. A change that reduces what an existing member receives applies only after we tell you and, for that member, only at the next renewal.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines.

Elmer Francisco Motor Corporation, doing business as Francisco Motors, under license from Francisco Motors LLC. TIN 010-741-664-000.